Refund Policy

Thank you for choosing FlipAEO for your content strategy needs. We stand behind our Strategic Content Engine with a 14-day money-back guarantee. Please review our refund policy below.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscriptions. If you're not satisfied with the quality of your initial articles within the first 14 days, we'll refund your subscription payment in full. No questions asked.

2. Refund Scenarios

• Not Satisfied with Quality: If the generated articles don't meet your expectations within the first 14 days, you're eligible for a full refund.
• Technical Issues: If you encounter technical problems that prevent article generation or delivery, you may be eligible for a refund.
• Service Not Delivered: If you've paid for a subscription but articles weren't generated, you're entitled to a refund.
• Duplicate Charges: If you're accidentally charged more than once for the same subscription, we'll refund the duplicate charge immediately.

3. Refund Timeframe

• Request Period: You may request a refund within 14 days of your subscription start date.
• Processing Time: Once a refund is approved, it will be processed within 5-10 business days. Please allow additional time for the refund to reflect in your account.

4. Conditions for Refunds

• Original Payment Method: Refunds will be issued to the original payment method used for the subscription.
• Pro-rated Refunds: After the 14-day guarantee period, we may offer pro-rated refunds on a case-by-case basis.
• Non-Refundable Situations:
  • Refund requests made after the 14-day guarantee period (except for documented technical issues).
  • Content has already been published to your CMS and is in use.
  • Dissatisfaction due to unrealistic expectations or failure to provide accurate brand/competitor information.
  • Violation of our Terms of Service.

5. Cancellation Policy

You can cancel your subscription at any time from your account dashboard. When you cancel:

• Your subscription will remain active until the end of your current billing period.
• You'll retain access to all previously generated articles.
• No further charges will be made after the current period ends.

6. How to Request a Refund

To request a refund, please contact our support team at support@flipaeo.com with:

• Your account email address
• Reason for the refund request
• Any relevant details about issues you've experienced

We aim to respond to all refund requests within 24-48 hours.

7. Alternative Solutions

• Article Regeneration: If you're unhappy with specific articles, we can regenerate them with adjusted parameters at no extra cost.
• Brand Voice Adjustment: We can refine your brand voice settings to better match your expectations.
• Subscription Pause: If you need a break, we can pause your subscription instead of canceling.

If you have any questions about our refund policy, please contact us at support@flipaeo.com. We're committed to your success and happy to help!